Frequently Asked Questions

Shipping & Delivery

How long will my order take?

Our blanket is made to order and is shipped within 7-12 business days of ordering.

Once shipped, standard local delivery within US takes approximately 1-2 weeks. Shipping time might be extended during peak holiday season. 

How much does shipping cost?

We offer free shipping within the U.S! Because we love free shipping!

 Can you post orders internationally and how much?

Yes! We can ship your blanket to where you are. International shipping generally takes around 2-4 weeks pending on where you are located. Please note that some countries will charge duties and taxes when the parcel arrives in that country and these charges are to be covered by the recipient of the parcel. We do not pay for duties and taxes.

International shipping cost for bassinet/pram size blanket is $7.55 USD, bed/crib size blanket is $11.70 USD

Canada shipping cost for bassinet/ pram size blanket $6.50 USD, bed/crib size blanket is $7.00 USD.

 

Product Questions

I made a mistake on the names, what to do next?

Your blanket is made to order and we try to make your blanket as soon as we received your order. Please email us on our contact page with subject line ‘Name change’ and include your order number and the correct names you wish to change to as soon as you notice the mistake. We will do our best to pause production. Please note if blanket is already made we will not be able to change it. Please make sure the spelling is correct before you confirm your order. 

 

My dog has a different marking or colours to the dog graphics on the blanket, can you custom them to suit my dog?

Yes we can! We know your dog is unique and special in so many ways, we can certainly change the colours and markings on the dog graphics to suits your dog. Click ‘Personalized dog’s colour’ on the blanket that you wish to customize, then upload an image of your dog (tip: select a picture that has a similar pose to the dog graphics on the blanket. Eg, a photo of your dog’s side profile if the dog’s graphics on the blanket has a side profile). We will send your personalized dog’s artwork blanket for approval via email and once you confirm it, we will get busy on making your blanket!

Please note pricing on personalized dog colours and markings is different to non-personalized dog’s colour. 

 

But I have two, three, four dogs! Can you design a blanket that has multiple dogs on it?

Yes we certainly can! Send us an image of all your dogs via our contact page with subject ‘Custom deigns blanket’, we will design the blanket with all your favourite furry companions in it. Please see design examples of 2 different dogs below.

We don't have your dog breed?

No worries! Send us a message via our contact page and give us details of your dog breed and a photo and we will see what we can do for you!

 

Can I add more than one child's name?

Yes! If you have another child (or twins!) you would like to include on the blanket, you can type in 'Lily + Franky' , see example of below:

 

 

Returns & Replacement

We custom make each order individually, therefore, once your order has been placed, we are unable to make any alterations. Please double-check the accuracy of all spelling on your blanket before confirming your order. Please note that we do not accept returns for reasons such as a change of mind, spelling errors, or incorrect size or color selections.

In the event that your blanket is damaged during transit, kindly inform us within 5 days of receiving your order. Simply send us a few photos through our contact page, and we will promptly evaluate the matter and respond to you as soon as possible.

 

Feedback or More Questions?

We love to hear from you! Whether you have feedback or questions, we are committed to continuous improvement. Please don't hesitate to reach out to us via our contact page. 
We love seeing your babies, kids and their favourite furry companions enjoying the blanket, please feel free to tag us on socials (instagram @budandzo) or email photos to us at budandzo.babyblanket@gmail.com